(250) 516-6432 rob@robertscooke.com

Rob Cooke Shared Services and Outsourcing Publications

Achieving Shared Services Success – Part 1

During the 1990s large multinational corporations adopted shared services as a tactic for reducing costs of transactional processing functions. They ...
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Achieving Shared Services Success – Part 2

In Part 1 of this series I outlined my perspectives on what is required to establish a solid foundation for shared ...
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Achieving Shared Services Success – Part 3

In Part 1 of this series, I outlined my perspectives on what is required to establish a solid foundation for ...
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Why are outsourcing customers so unhappy?

We often hear that customers are dissatisfied with their outsourcing services.  Most service providers are quite competent so, why are ...
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Fixing the outsourcing blame game

We hear a lot from customers who are unhappy with the services they are receiving from their outsourcing service providers; ...
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